Shipping Days
We ship Monday through Wednesday.
At checkout, you’ll choose your ship date — the date your cheesecake leaves us, not the date it will arrive.
Orders typically arrive within 1–2 business days after shipment, depending on the destination.
Delivery dates and transit times are estimates and cannot be guaranteed.
Shipping Rate
Flat-rate shipping is $24.95 per cake.
At this time, each cheesecake is packed and shipped individually in its own insulated shipping package.
How Your Cheesecake Is Shipped
Every cheesecake leaves us fully frozen and is packed in insulated packaging designed to help maintain a frozen or near-frozen temperature during transit.
Depending on transit time and conditions, your cheesecake may arrive frozen or partially thawed. Please refrigerate or freeze it promptly upon delivery.
When Your Cheesecake Arrives
If your cheesecake arrives frozen, keep it frozen until you're ready to enjoy it, ideally by the recommended date shown on the packaging.
To serve, thaw in the refrigerator at 41°F or below for approximately 24 hours.
If it arrives partially or fully thawed, refrigerate it promptly. Once thawed, do not refreeze.
Keep refrigerated. Best enjoyed within 4 days of thawing.
Shipping Address
Please check your shipping address carefully before placing your order.
We’re unable to guarantee replacements or refunds for orders delayed, lost, or misdelivered because of an incorrect or incomplete address provided at checkout.
Once a package has been shipped, we may not be able to change the address or reroute it.
Weather & Carrier Delays
FedEx delivery dates are estimates and may vary.
If severe weather or a known carrier disruption is expected to affect your order, we may adjust your ship date to help protect the quality of your cheesecake. If we need to make a change, we’ll contact you first.
While weather and carrier delays are outside our control, we want your cheesecake to arrive in good condition. If your order arrives unusually warm, damaged, or otherwise affected by a transit delay, please contact us on the day of delivery and include your order number along with photos of the cheesecake, packaging, and shipping label. We’ll review the issue and determine the appropriate next step.
Cancellations & Changes
Orders can be canceled or changed up to 48 hours before your selected ship date for a full refund.
Changes or cancellations requested within 48 hours of shipment cannot be guaranteed.
Returns & Shipping Issues
Because our cheesecakes are perishable food products, we’re unable to accept returns or exchanges.
Our shipping cartons are clearly marked with handling and orientation instructions, but once a package is in transit, carrier handling is outside our control.
If your order arrives damaged or there is an issue with your shipment, please contact us on the day of delivery with your order number and photos of the cheesecake and packaging.
We’ll review the issue and, when appropriate, arrange a replacement or refund.
We’re unable to guarantee replacements or refunds for incorrect or incomplete shipping addresses, missed deliveries, or products that are not stored after delivery according to our Care Instructions.